Thu 13 Jan 2022 01.00 EST Last modified on Thu 13 Jan 2022 18.22 EST. Heres what you need to know. They may run multiple ships back-to-back where you would transfer to another ship where the river is having navigational issues. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. But all was not lost. Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund 1. We were never verbally informed when booking that the actual voucher would expire even if we rebooked again. We opted for the voucher. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. Not enough for the money hungry cruise line. Here's our experience with the Viking cancellation policy. Unfortunately, my husband unexpectedly passed away last month. Thanks for reaching out, M Mulmech., although we regret to learn of your disappointment with your hotel arrangements. This may involve the cruise line putting you up in one or more hotels and paying for restaurant meals. Claire and Stanley Keyles planned a dream vacation for June 2020. In the end, you will have a fantastic vacation and you will get a future cruise credit according to what you miss., He added: Its better than canceling and sitting at home and not doing anything.. After contacting viking to inform the situation, Viking booked another flight for us. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. It, along with the Viking Sky, is classified as a small ship, with 465 staterooms, capable of carrying 930 guests. ***. The 13-city cruise was supposed to take passengers between St. Paul and New . This was really Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. For an explanation of our Advertising Policy, visit. Heres what you need to know. Not for the voucher amount. It is February 1st today and I went online to book excursions for a trip almost 3 months from now. Sandi. ************************************* Cruises that was set to sail in April 2020. **** called finally, apologized and said that he 'misread the rules', misunderstood the rules and this isn't a big deal (his attitude). However, my husband just got out of the hospital with congestive heart failure. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. Why all other passages under the same situation had no such problem were not explained by Viking. On April 7, Virgin Voyages updated its advisory that all regular Scarlet Lady cruises are canceled through September 17, 2021. At no point when we rebooked using our vouchers, were we told the vouchers were not covered under the insurance plan. I asked to speak to a manager and was told by the person I talked to I could not but she would speak with one. Risk-Free Guarantee: How it Works Posted September 18, 2021. 1. The first thing that I noticed when I boarded is that all river ships are built to similar dimensions. In times of high water, river boats can reduce their height by: Another aspect of river cruising is how much water does the ship draft? We may receive compensation when you click on links to those products. Telling us that a voucher has no cash value is a shoddy business practice at best. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Each time I received a pro forma answer saying "it is company policy that future cruise credits have no cash value and cannot be refunded or exchanged once booked." Many passengers were still on board at this time and were unable to flush toilets or wash their hands. Cailey Rizzo. I encourage all Americans to do the same. SPRING SALE Special Fares Reduced Airfare Dates: Availability: Their luggage has been moved over automatically so by the time they arrive on the ship they have their luggage, and then they sail on the other ship back to the destination.. The 5 most desirable cabin locations on any cruise ship, A beginners guide to picking a cruise line, The 8 worst cabin locations on any cruise ship, A quick guide to the most popular cruise lines, 21 tips and tricks that will make your cruise go smoothly, 12 best cruises for people who never want to grow up, The ultimate guide to what to pack for a cruise, Do Not Sell or Share My Personal Information. Thank you. Note that complaint text that is displayed might not represent all complaints filed with BBB. I booked the flight through Viking to a Christmas market river cruise. All Mekong River cruises through Vietnam and Cambodia have been suspended until November 30. . Viking Ocean and River is currently operating all upcoming scheduled itineraries. More details in attachment. We were given the option of a voucher or cash (Enrollment required for select benefits.). We then Our Viking cruise embarkation was delayed by 2 days, shortening our trip from 12 to 10 days. The plane returned to the gate and he was transported to the local hospital. If have a river cruise planned for the end of the summer or the fall, should you be concerned? By. Four excursions that I wanted are already sold out. We purchased Travel Protection Insurance. Yazmin Hope and Libby Gallagher This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Italy is in the worst drought in over 70 years. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. I even requested they review the phone call and they refused. All I want if a refund for our primary payment so we can sail on a ship that does not require the vaccine since we can not get it. Our flexible deposit policy applies to new reservations only made between 17 December 2022 to 31 March 2023 and is combinable with all other Viking offers available. He made the commissions, we will not sail and lose 14,000 dollars. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. We said yes. Because there was no time for a further delay, we paid the tickets to the airline. Story Update (September 5, 2022) Viking river cruises have posted an advisory from Danube River cruises that ship swapping may occur. If water levels are low, cargo ships cannot carry their normal loads of freight. That' our policy,. After 5 Viking In a statement issued to the Star Tribune, Viking confirmed that some of the ship's first scheduled departures were canceled this summer, and that the luxury vessel is temporarily operating. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. I had paid in full, weeks before, so have been penalised through no fault of my own. They will charge you a lot of money but would not care for you at the end of the day.The places I saw needed much to be desiredI was told that at the airport someone will help us until we boarded our plane. There are critical points, like the one on the Rhine River, right in the Rhine Gorge, Schreiner explained. This would mean that river cruise lines could face severe disruptions . If you are booked on a river cruise for later this year, do not make any snap decisions. To go on the cruise people do not have to supply a negative covid test so you still go on the cruise in theory even if you have covid. Jim. We booked a Viking River Cruise with AAA travel in August of 2019 for $14,497 for two people which excludes the insurance cost. To date we have sent a certified *** ****** ***** letter to VRC and had no response. Winston Folkers. #1. They just decided to keep our hard earning money. Part refund, at least 25%. 23. Companies can ask for reviews via automatic invitations. If you want to cancel a cruise right now in October because of low water, I will tell you, Sorry, we dont know if theres low water in October, said Schreiner. But now some of those waterway dreams seem set to run aground. During our Antarctica cruise, as suggested by the on board customer services, we submitted our request for the reimbursement with receipts. That's exactly the case with the Amex Platinum card. We have a very good rain forecast for this Thursday/Friday, and fairly heavy rains coming, so [the situation] might change.. Jan 26, 2023 01:33pm. I told a member of staff about this and was directed to use a toilet on the top deck. Norse Atlantic Airways to Launch NY-Rome Flights. Do not book with Viking Cruises ,they turned my cancelled trip into vouchers with expiration dates that I never knew about. We have had to cancel our river cruise because of their ludicrous covid policy. On the other end, river boats are built with a shallow draft of about six feet deep to avoid hitting the river bottom. I contacted Trip Mate and was told the vouchers were not covered and that I needed to contact Viking because they handled vouchers. Really, what is a big deal here? This cruise has been sold out for weeks so if Viking reinstates the voucher, the cabin could be resold. "Given recent developments and the developing conflict in Ukraine,. We would never do a river cruise again, Paid for a cruise in Nov 2021 for an Oct 2022 cruise, 2 days before departure I broke both wrists, contacted Viking about a credit for for a future cruise - a very rude man said Viking would do nothing- they had my money for almost a year and basically told me "to bad". Claim your profile to access Trustpilots free business tools and connect with customers. "Given recent developments and the developing conflict in Ukraine,. What? 2023-2025 OCEAN CRUISE AND AIR SAVINGS: Offer applies to bookings made from March 1-31, 2023. Check with your cruise line on current cruising conditions and what you can expect from them. We could not wash, shower, not wash our hands and NOT able to flush toilets! A drinks package at the original cost, when I first tried to book it. We are older and don't want to keep rescheduling this with the hopes of one day being permitted to board their ship. In some cases, an itinerary may be adjusted with certain destinations dropped and new ones added. These levels can swing widely both up and down. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Utter and total joke. Uber Cash and Uber VIP status is available to Basic Card Member only. London was on an older plane with 3 seats on the left and right. This complaint has been resolved automatically due to user's inactivity. We are not asking for anything other than our money back. The trip was for September 2020 but was cancelled due to the pandemic. The area is protected and thats where you have the low water issues. Taking over the Hilton in Taupo NZ, they were obnoxious. I specifically mentioned this scenario when I used the voucher and we were told as long as it was 120 days before departure we could rebook using our voucher. Published on May 21, 2021. MVJ is locked for this specific cruise , and if you try to book the cruise (UK website) the first available Fjords cruise in now April 2022. A place on the excursion I tried to book. Part refund, at least 25%. Heres what you need to know about water levels on Europe rivers and what to expect if youre booked on a river cruise or considering booking one. River flows are never static and are subject to fluctuations that are unpredictable. This is an awful company to deal with. I'm now wondering what the cozy deal is between Viking and Trip Mate, considering the vast number of Trip Mate complaints from Viking Cruise customers. NEW! An apology is not good enough. If you happen to be in the same position there is a group forming to file a class action law suit against Viking. Also lost out on the cruise vouchers. Service representative escalated our complaint that we were misinformed, tricked, lied to, defrauded - because we cannot sail on that date, we are not healthy and can't sail in the fall or 2023! The Viking Ocean Cruises 2022 Grand Polynesia Voyage has come to a triumphant completion in Los Angeles. It closely resembles one of Viking's highest rated world cruises in the past, Chairman Torstein Hagen said in a live webinar Sunday when passengers were notified of the change. Viking River Cruises has left an official reply on this complaint. On the last day, all running water was turned off until we left the ship. The next indicator of river flow problems is the Thames River in England. We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. Is it cheaper to stay out in the bay and use your own tender? In this case, you will receive a full refund of your cruise fare. Any comments Viking? Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. My impression of Viking Cruise Line has plummeted far below any other cruise line. Any time theres a heat wave in Europe, especially if coupled with lighter-than-average spring snow melt or rainfall, you can end up with low water in certain parts of Europe. For that reason, the Rhine River is feeling greater effects of river flow and sooner than compared with the Danube. Guests have the option to transfer their reservation to 2022; receive a 100% future cruise credit . In fact, everything we have come to expect from Viking exceptthere were apparently a few cases of a GI infection . Cruises beginning in 2009, this is not the first error and being loyal At the other end of the Po, ocean water has flooded the last 12 miles of the river damaging crops and contaminating drinking water. Other viking customers from ******* on the same cruise were also booked the same flight. The difference between what they gave us as a credit for a 2023 cruise (which we booked so we didn't lose all of our money) and what we originally paid is $3,494 dollars. After a further communication with Viking, the second answer was because the flights were on a promotion deal, any delay or cancellation was not covered by Viking. Coach would have been better. The low draft and the adjustability of the ballast allow the ships to navigate through sections of the river where the water levels are not very deep. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Like other river cruise lines, weve dealt successfully with low-water situations in the past, and we have a variety of strategies that we can deploy as necessary. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. We would appreciate any help you can provide in helping us to get the rest of our money back. Thank you. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. We are unable to meet their requirements and therefore want our funds returned to us. In Europe, we dont cruise in January, February and into early March because its too cold, he explained. I explain ship swapping in the section: What Happens If Your Cruise Is Affected By Water Level? Princess Cruises | Travel Requirements & Safety Protocols. We rebooked our trip but Viking canceled it again and another voucher was issued. 488 total complaints in the last 3 years. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. Voyages offering the excursion to Floriade 2022 operate between July 16 and August 27, 2022 aboard River Empress. Editorial Disclosure: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, hotel, airline, or other entity mentioned herein. Related: Booking your first river cruise? If you have a question or would like to make a press inquiry, please contact: Scott Mackenzie We never sign or agree to sail with vaccines passport as requirement.No one respond our emails or our attorney except a woman name ******************************* that behaves like an iron wall to talk to anyone else. We accepted the vouchers in good faith. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. The flight from Amman Jordan to The other typical plan is to put the passengers on buses to get around the affected areas. I never come across a big bunch of ignorant, geriatric, moronic a$$holes as this group I had came across today! This site does not include all card companies or credit card offers available in the marketplace. NEVER BUY A VIKING CRUISE VOUCHERWe will be sailing with a different cruise line and will not be back to Viking. I checked with many countries and all their restrictions have been dropped. We were given misinformation by their employee, to which their supervisor stated that verbal statements do not count. Water levels on the Rhine River are set to fall close to the point where the river cannot hold ships anymore. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus When we arrived ************* to get our boarding pass, we were told that viking booked our tickets but did not pay for the tickets. It would seem to be a reasonable and simple request. Here is a message that appears on the Viking River Cruise webpage: The cruise line may elect to cancel your cruise. The even occurred in February of 2023. Viking is bringing back river cruises to Europe in July. Viking Celebrates Start Of Inaugural Season In North America's Great Lakes Read More May 17, 2022 Newest Ocean Ship In Viking's Award-Winning Fleet Named By The Countess Of Carnarvon Of Highclere Castle Read More May 12, 2022 Viking Takes Delivery of Newest Ocean Ship Read More April 25, 2022 In fact, we specifically asked their travel consultant if the vouchers would be reissued if we had to cancel again and we were told they would. By. We used our voucher prior to the expiration of the voucher, to book a cruise for March of 2023. My husband surprised me with the explorer suite,the room was beautiful,the balcony was amazing. Seldom travelers may not get enough value to warrant the cost. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. This was not the case. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. Yazmin Hope and Libby Gallagher But due to a serious health issue we along with our Drs said that it was not feasible for us to go. Published: Aug. 08, 2022, 9:30 a.m. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. I have had the cruise booked for probably a year but only now would the allow me the opportunity to purchase the spoils. For cruise news, reviews and tips, sign up for TPGs cruise newsletter. Scenic. I had to cancel due to ill health and provided over five months notice. We paid for Travel Protection We accepted and paid an additional insurance premium. They said they did. Booking # XXXXXXX Global warming is indeed having an effect on European rivers. The food was awful , the service bad some waiters were very rude we were forced to do a lot of included tours or couldnt leave the ship . I complained initially that I was not given a direct flight. The cruise line said it was evaluating 2022 itineraries that visit Russia with the view to modifying them where necessary. Submit a complaint and get your issue resolved. Tauck says it deals with compensation on a case-by-case basis. The 766-mile Rhine is one of Europe's most important trade routes, with container ships plying their way around its looping bends. It is obvious to the casual observer that VRC is not in financial distress as they have added ships to their fleet and the CEO is listed a a billionaire. ST PAUL, Minn. There's been a lot of fanfare surrounding America's Great River cruise operated by Viking Cruises. Viking has refused. It will take a lot for us to travel with you again. Call a Viking Expert at 0800 319 66 60 or see your Travel Advisor. They also issued non refundable vouchers for our port excursions. It turns out that during the second half of the cruise, we were in a heat wave, experiencing very hot temperatures. Pharaohs & Pyramids. Desired outcome: The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. Just realized that the cruise booked was from Antwerp to Amsterdam. Viking Ocean Cruises has sailings listed for June, 2021. Please view our advertising policy page for more information. It's been three years now that Viking has held my family's money hostage because we don't wish to take the jab. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. We booked a January 2021 cruise. This also had the water turned off and was unable to flush. Key West was on the itinerary but Viking told us 5 months before they would not be docking. We called our AAA travel agent and she notified Viking on September 17,2022, we were scheduled to leave on September 22,2022. over night stay we got back to Cincinnati the next day. He he tried to take the trip solo, he was charged. This content has not been approved or otherwise endorsed by any of these entities. The trip was for 2021 but was also cancelled and moved to September 22, 2022.On September 16,2022 *********************** and shattered his knee-cap and needed surgery. This guarantee is combinable with all other Viking offers available. Unfortunately, there are still cruises being cancelled in 2022 due to Covid-19 and the uncertainty surrounding it. We booked the *********** cruise with Viking prior to COVID *****************. Here are 8 tips for writing great reviews. Another point that travelers should understand is that when the news reports low water levels, its not that an entire river has dried up and is impassable. them to clean my clothes again and every night I am on the cruise, Read full review of Viking River Cruises and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. All I got was 'you must pay in full for your trip before booking extras'. Viking's river cruises are aboard Viking Longships and have a maximum of 190 guests. The good news is that there are not the mass cancellations we saw in 2020. . I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. I was never informed that the vaccine would be required to sail and that our money would not be eligible for a refund. We only wanted our money to be applied to another cruise in 2023. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. In order to catch the next flight from ************ to ******* to get to the cruise on time we had to pay the tickets ourselves. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. , I am out the $3500 no matter what) and a friend who will take my place must pay her full share of the room as well! Maximum capacities of 164 passengers and 47 crew. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. It is getting harder and harder to book excursions on Viking cruises, so I would advise anyone planning a cruise with them to think twice, if excursions are important to them. By doing investigation on this subject and timeline of events revealed that we are not alone in this situation. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. #VikingVictims. The Rhine River in general is not that deep. Viking's treatment of it's customers makes no sense.they combined two of my trips (without asking) into one "butterfly trip" which meant when I had to cancel the first, it cancelled the 2nd. . Viking Cruises. In June, there were places along the Po that completely dried up. They refuse to let us rebook with the voucher and actually suggested if we want to rebook we would have to pay them all over again. Premium Air. One thing Amawaterways and many other river lines do is run two ships simultaneously on the same one-way itinerary, with one ship starting at one end and the other on the opposite end. Review for Viking Osiris to Middle East Swirling Kilt 2-5 Cruises Age 60s Read More Sail Date: December 2022 Cabin Type: Suite with Veranda Helpful Christmas on the Mississippi Review for. ******************************************************************************************************************************** We were looking for the same cruise we originally booked but for 2024. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. was 4 units wide . SA. Our longtime Cruise Specialists Voyage Host, Tom Mullen, shares his thoughts from the last few days of the voyage, which took place January 5 to February 6, 2022. When I asked to speak with a supervisor the "customer service" representative said "I am not allowed to transfer you - the supervisor will give you the same answer." The cruise was cancelled due the pandemic ($11,367.50) AAA travel called Viking many times to rectify this and in December we were finally told that they would give us a $10,000 dollar credit toward another cruise and a $1,500 dollar shipboard credit. Anyone can write a Trustpilot review. The trip was more expensive so we paid with our vouchers as well as cash. Then in Philadelphia On 11/22 we received an email from Trip Mate regarding the resolution of our claim. I won't be booking any future cruise with them.
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viking river cruises cancelled 2022