Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! The staff are more interested in their weekend plans than theirmembers. Would definitely give more stars if I could! Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. 2023 Trustpilot, Inc. All rights reserved. Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. Anyone can write a Trustpilot review. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. It goes against our guidelines to offer incentives for reviews. I choose at this time to cancel our memberships and truGym continued to take money from my account. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? I go to the gym because its an only female gym, however its extremly dirty. In reality this was my experience. Probably because I sent it in so long ago and it shows their processing times are embarrassing. Verification can help ensure real people write reviews about real companies. Gym was great but suddenly closed down with little more than a note on the door. DONT GO TO THIS PLACE AT ANY COST, Trugym chatham, I didn't like the showers. Its not worth the money that I am paying now. The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . Any attempt to contact head office is ignored. We use dedicated people and clever technology to safeguard our platform. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Very clean with a good atmosphere and equiptment maintained to high levels. Trugym Chathamarrrgh!!! Joined for a month at the Keighley branch in August 2013. How many stars would you give TruGym? Only join this gym if you have enough money to not care what payment they take out your bank, its never the same amount and do not expect any sort of customer service! This seems to be the case for all former members not just me. Other that that-a good gym. How many stars would you give TruGym? Your experience matters. | Read 261-266 Reviews out of 266 2023 Trustpilot, Inc. All rights reserved. Find out how we combat fake reviews. ?TruGym this is unlawful and action is being taken. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . These companies sure know how to work the direct debit magic to help themselves and rip of people. They want you to sign up to a 12 month contract with the promise you can freeze free of charge. TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. Don't join this gym. It said I should hear back within 48 hours. there are no fitness classes like totally shredded in the evening. They informed me of a 30 day notice period and promised me they actually will cancel my membership now. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' good equipment and friendly staff, Showers out of action for nearly two weeks was a little disappointing, but I understand that maintenance is important The gym itself is great and run by very friendly staff.. keep up the good work, This is a good gym, with friendly helpful staff. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). Informed them that I was moving house and therefore cancelling my membership. How many stars would you give TruGym? I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. Great gym, always really clean. Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Suggested companies are based on peoples browsing tendencies. Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. Moreover i received several very abusive emails from them in the days following. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Your experience matters. Totally disgusted with the service offered with no thought or effort of building a customer relationship. They are still charging me 6 months later and now have sent me a bill for over 50!!! I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Amazing staff who always smile when I'm swiping in and are always ready to help. Head office failed to respond to emails! They put on load music then procede to shout over it. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Your experience matters. HiPlease accept our sincere apologies for the negative experience you've had with truGym. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. You can never get a response from customer service. The Stockton site seems to be run on a shoestring. The management are useless and very unfriendly. I find the booking system for classes difficult to work out which is why I havent booked any yet. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. False advertising! I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. Management ineffective and ambivalent. It's a public swimming baths not a gym. Would definitely recommend to a friend especially with the ladies only facility. Totally disgusted with the service offered with no thought or effort of building a customer relationship. The response by the manager was delayed and unprofessional. Most of the equipment is very old and remains unfixed for long periods of time. Staff come across rude and unapproachable. I have paid for a year's membership through GymFlex and have no idea how to get my money back. Makes you feel reallllllyyyy bad, and it may be because you were late getting home from work etc. Firstly, thank you for reporting this to us. Join the 263 people who've already contributed. I'd be in two minds about renewing my membership next year. Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. Very clean and covid compliant. We also ensure all reviews are published without moderation. No matter how many times I try to contact them I never get a response. Find out how we combat fake reviews. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. Waste of money. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Staff were non empathetic and unhelpful following the incident. The gym had closed down suddenly in November 2021 and hasn't provided a refund. without helping me with the issue in any way at all. We use dedicated people and clever technology to safeguard our platform. trugym customer service. The branch (Chatham) don't even answer my emails now! My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. I use both the free weights, machines and also classes. The money left my account and from that date I have never heard anything from them. Your experience matters. AVOID LIKE THE PLAGUE. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . The equipment is good and I find that any issues raised were dealt with quickly and professionaly. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym Reviews 268 Poor 2.2 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 2.2 total 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant MD Mr Darren Noble 28 reviews GB 3 Jun 2021 Hello guys so I've just been to nosy DISGUSTING!! why would you not notify any body ? A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. We also ensure all reviews are published without moderation. | Read 241-259 Reviews out of 259. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. Good luck TruGym you are going to need it! I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. Now they demanding me aggressively to pay 225 bc of THEIR mistake. I find I spend more time on looking for the weights I need and connectors rather than actually training! 2023 Trustpilot, Inc. All rights reserved. Stockton On Tees - AVOID!! Absolutely shocking customer service. Training and fitness levels catered for the individual. You buy cheap equipment and take months to repair broken ones. Awful!!! I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. Absolutely shocking customer service. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. Awful!!! Most of the equipment is very old and remains unfixed for long periods of time. Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. | Read 41-60 Reviews out of 241 Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used. Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! CON's / The gym is a mess! Absolutely the poorest new customer relationships ever!! We use dedicated people and clever technology to safeguard our platform. The Gym is crowded all the time. Once my payment went through I got an email saying that they are closed. because of this I was able to cancel my contract. Not a problem there are always teething problems. The staff are always so friendly, helpful and encouraging when you need it the most. Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. Published on: January 2, 2023. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Great gym that everyone feels comfortable and Staff are an asset to the place. The air conditioning does not cool sufficiently for the Body Pump class, making it very uncomfortable.2) I missed a Tru Combat Thursday class once a few weeks ago and got an email reminding me to cancel the class if I could not attend. !Poor service. I paid for a year membership and at that point had several months left. Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Your experience matters. This gym is great! It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. They are now pursuing me for 234 claiming I never cancelled. | Read 61-80 Reviews out of 267 1/pool too cold to use from me joining in November to February. info@gurukoolhub.com +1-408-834-0167; trugym customer service. Staff members were a mix bag. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. Dreadful management of memberships Id avoid this company and invest elsewhere! collectible case knives; Blog Details Title ; By | June 29, 2022. trugym customer service . Broken equipment takes a long time to be repaired. Literally just paid for a day pass as the website said they were still open at stevenage. DEFINITELY AVOID TruGym and Harlands. How many stars would you give TruGym? The evening staff are very welcoming and friendlly. Ive been at this gym for nearly 2 years. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. But no way to resolve it. Its hard to believe this is actually a trading company (for now!). | Read 81-100 Reviews out of 267 a nice open plan gym. Try to greet customers with a smile and always be courteous and respectful. 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. The gym itself is great value for money and I don't actually have a problem with the gym or the staff. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? I'd be in two minds about renewing my membership next year. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. Companies can ask for reviews via automatic invitations. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. Your experience matters. Anyone can write a Trustpilot review. kept it quiet from staff aswell ! Staff are the ones who represent the gym and are suppose to behave in a professional manner. i, Be vigilant about their policies. Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. PREMIUM EQUIPMENT I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . I signed up back in August, waiting absolutely ages for it to open. All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. typical!!!! Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. It goes against our guidelines to offer incentives for reviews. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. There is a sign on the door which states check opening dates on social media. Join the 271 people who've already contributed. Would definitely recommend to a friend especially with the ladies only facility. | Read 101-120 Reviews out of 262 Your experience matters. Verification can help ensure real people write reviews about real companies. I have recommended friends to join as staff always let us know when there are offers on joining etc which is great! i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Verification can help ensure real people write reviews about real companies. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. No contract options, student memberships, corporate offers, or pay for the year up front. Also more weight clamps are needed as there aren't enough for the machines and free weights. Here are 8 tips for writing great reviews. They offer classes which I have found very useful for my weight loss. Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude .
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trugym customer service